The Kwa Madwala Promise         

As Department Heads at Kwa Madwala we undertake to ensure the following to all our valued guests:

• We will always strive to give you good, sound, honest advice both prior to your visit and while you are with us.
• We will be at your service in terms of all aspects of your stay ensuring you experience true South African hospitality.
• Should, for whatever reason, your visit not fulfil your expectations we will comprehensively investigate the reasons why.
• In the event that your stay does not live up to its described expectation with reference to our website or our marketing we will honestly discuss the relevance of compensation accordingly.
• In the unlikely event that you experience or encounter any problem at Kwa Madwala for whatever reason we will undertake to deal with it swiftly ensuring a suitable and satisfactory solution is found.
• We are a team of passionate individuals who undertake to do everything in our power to ensure our clients enjoy themselves while they are here and leave Kwa Madwala happy.